SHIPPING & RETURNS
How your order travels, what it costs, and what happens if something is not right.
Last updated 10 September 2026
Draft copy: this page is placeholder wording written to establish structure and tone. It has not been legally reviewed and must be replaced with terms drafted for your business before launch.
Delivery
Orders are dispatched from our atelier within one working day of confirmation. Every order is packed in the signature black-and-gold presentation box and sealed for transit.
| Destination | Timeframe | Cost |
|---|---|---|
| Karachi, Lahore, Islamabad | 2–3 working days | Complimentary |
| Other major cities | 3–5 working days | Complimentary |
| Remote areas | 5–7 working days | Complimentary |
Order confirmation
Cash-on-delivery orders are confirmed by phone before dispatch. Please make sure the number you enter at checkout can receive calls — unconfirmed orders are held for 48 hours and then released.
Bank transfer orders
If you paid by transfer, your order enters our queue once we have verified the receipt you uploaded. Verification usually completes within one working day.
Returns
Fragrance is personal, and we would rather you wear something you love than keep something you do not.
Unopened bottles
Return any unopened bottle within 14 days of delivery for a full refund. The outer seal must be intact and the presentation box undamaged.
Opened bottles
Because fragrance is a personal-care product, we cannot resell an opened bottle. Opened bottles are not returnable unless the product is faulty. This is exactly why we offer the Discovery Palette — try twelve compositions properly before committing to a full bottle.
Faulty or damaged on arrival
If a bottle arrives damaged, leaking, or clearly not what you ordered, photograph it before unpacking further and contact us within 48 hours. We will arrange collection and send a replacement at our cost.
How to start a return
- Email us with your order reference — it begins with RV-.
- Tell us which item you are returning and why.
- We reply with collection details within one working day.
- Refunds are issued once the item reaches us and passes inspection.
Refunds on cash-on-delivery orders are made by bank transfer to an account in the name of the person who placed the order.
Questions before you order? Talk to client care — we would rather help you choose correctly the first time.